1. Introduction

At Arcadia Studio ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

We encourage you to read this privacy policy carefully to understand our practices regarding your personal data. By accessing or using our website and services, you acknowledge that you have read and understood this privacy policy.

2. Information We Collect

2.1 Personal Data You Provide

We may collect personal information that you voluntarily provide to us when you:

• Fill out forms on our website (such as contact or quote request forms)
• Subscribe to our newsletter
• Request information about our services
• Participate in surveys or promotions
• Communicate with us via email, phone, or other channels

The personal data we collect may include:

• Name and contact details (email address, phone number, postal address)
• Professional information (company name, job title)
• Project requirements and preferences
• Payment information for services rendered

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage patterns. This information may include:

• IP address and geographical location
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on those pages
• Time and date of your visit
• Other statistics related to your interaction with our website

We collect this information using cookies and similar technologies. Please see our Cookie Policy section below for more details.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our website and services
• Improve, personalize, and expand our website and services
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, including for customer service, updates, and marketing purposes
• Process transactions and send related information, including confirmations and invoices
• Send you technical notices, updates, security alerts, and support messages
• Monitor and analyze trends, usage, and activities in connection with our website
• Detect, prevent, and address technical issues
• Comply with legal obligations

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Consent: Where you have given us explicit consent to process your personal data for a specific purpose.
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided these interests are not overridden by your interests or fundamental rights and freedoms.
• Legal Obligation: Where processing is necessary to comply with a legal or regulatory obligation.

5. Data Sharing and Disclosure

We may share your personal information in the following situations:

• Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.
• Business Transfers: We may share or transfer your data in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.
• Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no electronic transmission or storage of information can be entirely secure. We cannot guarantee that the security measures we have in place to safeguard personal information will never be defeated or fail, or that those measures will always be sufficient or effective.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

8. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• Access: You have the right to request copies of your personal data.
• Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Restriction: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Object: You have the right to object to our processing of your personal data, under certain conditions.
• Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

9. Cookies Policy

Our website uses cookies and similar technologies to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following types of cookies:

• Strictly Necessary Cookies: Required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works.
• Functionality Cookies: Used to recognize you when you return to our website. This enables us to personalize our content for you and remember your preferences.
• Targeting Cookies: Record your visit to our website, the pages you have visited and the links you have followed. We may use this information to make our website and the advertising displayed on it more relevant to your interests.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

10. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

• By email: [email protected]
• By phone: +61 498 182 145
• By mail: 53 Hay St, Fitzroy, Sydney NSW 2201, Australia